Return Policy
At nolvar.xyz, we are committed to providing the best shopping experience for our customers. If you are not completely satisfied with your purchase, we offer a return policy to ensure your satisfaction.
1. Return Eligibility
To be eligible for a return, your item must meet the following criteria:
- The item must be in its original condition, unused, and undamaged.
- The return request must be made within 30 days from the date of purchase.
- A valid receipt or proof of purchase is required.
2. Non-Returnable Items
Certain items are non-returnable, including but not limited to:
- Gift cards
- Downloadable software products
- Personalized or custom-made items
3. How to Return an Item
To return an item, please follow these steps:
- Contact our customer service team at support@nolvar.xyz to initiate the return process.
- Provide your order number and the reason for the return.
- We will guide you on how to send the item back to us.
4. Return Shipping
The cost of return shipping will be the responsibility of the customer, unless the return is due to an error on our part (e.g., incorrect or defective item).
5. Refund Process
Once we receive the returned item and verify its condition, we will process your refund. The refund will be issued to the original payment method used during the purchase. Please note that it may take 5-7 business days for the refund to appear in your account, depending on your payment provider.
6. Exchanges
If you wish to exchange an item for a different size, color, or model, please initiate a return and place a new order. Our customer service team will assist you with the exchange process.
7. Damaged or Defective Items
If you receive a damaged or defective item, please contact us immediately at support@nolvar.xyz with a description of the issue and photos of the damaged product. We will arrange for a replacement or refund.
8. Contact Us
If you have any questions or concerns about our return policy, please feel free to reach out to us:
Email:admin@nolvar.xyz
phone: +17012824752
Address : V8PP+HR Fargo, Bắc Dakota, Hoa Kỳ